Privacy
Privacy Policy
Last updated: May 2026
Who We Are
Panda Zen provides domestic cleaning services in Durham and surrounding areas. You can contact us at hello.pandazen@gmail.com or 07467 205 405.
What Information We Collect
When you send an enquiry, we may collect your name, phone number, email address, area or postcode, service requirements, property basics, preferred contact details, cleaning priorities, notes you choose to provide and whether photos may be useful.
How We Use Your Information
We use your information to respond to your enquiry, understand the cleaning work requested, decide whether a quote, call or visit is appropriate, provide cleaning services, manage bookings, prepare invoices and keep business records.
Our Lawful Basis
We use enquiry and customer information because it is necessary to respond before entering into a service agreement, to provide agreed services, and for legitimate business administration. If you opt in to occasional updates or offers, we use your consent for that marketing.
Marketing
Marketing messages are optional. We will only send occasional updates or offers if you choose to opt in. You can ask us to stop at any time.
Sharing Your Information
Your information is used by Panda Zen only. We do not sell your details or share them for third-party marketing. We may share limited information only where needed to provide the service, comply with the law, or use trusted service providers such as website, email or accounting tools.
Photos And Files
Please do not send photos until we reply. If photos are useful, we may ask you to send them separately by WhatsApp or email. Photos should avoid anything private or sensitive. Enquiry photos are treated as temporary decision-support information unless there is a clear reason to keep them.
How Long We Keep Information
Enquiry information is kept only as long as needed to respond, manage quotes, provide services and keep reasonable business records. Temporary photos may be deleted after review, rejection, decline or job completion unless they are needed for an ongoing client record or legal/business reason.
Your Rights
You can ask to access, correct or delete your personal information, or object to certain uses. To make a request, contact hello.pandazen@gmail.com.
Cookies And Local Storage
The website may use essential browser features needed for the site or forms to work. If analytics or marketing cookies are added later, this policy and the website controls should be updated.